Central Register for Enterprise Solvability
SPF Justice / FOD Justitie – 2023
Overview
Client: Belgian Federal Ministry of Justice
Partners: OVB (Orde van Vlaamse Balies), OBFG (Ordre des Barreaux Francophones et Germanophone)
Role of Adilea: Product Management, Program Governance, Delivery, Operational Coordination
Period: 2023 – ongoing
Launched officially in November 2023, JustRestart is Belgium’s digital platform for collective debt settlement (règlement collectif de dettes) — the procedure that helps over-indebted citizens regain financial stability under judicial supervision.
Developed as the successor to multiple fragmented legacy tools, the platform provides a single national system that connects courts, mediators, debtors, and creditors through secure digital exchanges.
Adilea acts as product and program manager on behalf of the institutional stakeholders, ensuring that development, governance, support, and compliance remain aligned.
Our mission
Adilea acted as programme orchestrator and product overseer, responsible for aligning the multiple streams involved in the platform’s go-live:
- Supervision of software development — ensuring that the contracted developer delivered according to functional, security, and performance requirements.
- Operational readiness assessment — reviewing processes, documentation, and user pathways before launch.
- Stakeholder alignment — coordinating the Ministry, bar associations, IT provider, and service desk.
- Launch planning and execution — managing the national rollout and communications plan.
- Hypercare management — leading the stabilisation phase post-launch and monitoring early usage indicators.
Our approach combined technical governance with change management, ensuring not only that the system worked — but that the ecosystem around it worked too.
From Development to Delivery
| Phase | Adilea’s contribution | Outcome |
|---|---|---|
|
Pre-launch (from Q2 2021) |
Validation of functional scope, quality control of software deliverables, preparation of operational procedures and helpdesk integration. |
Platform ready for national rollout.
|
|
Launch (Nov 2023) |
Coordination of go-live sequence, end-user communication, and stakeholder readiness checks. |
Successful national deployment.
|
|
Post-launch Hypercare (Q1–Q2 2024) |
Oversight of service stability, support supervision, and corrective-release management. |
Stabilisation achieved by mid-2024; user satisfaction increasing.
|
|
Continuous improvement (from Q3 2024) |
Prioritisation of functional evolutions and process optimisation. |
Predictable release cadence established; roadmap through 2025 validated.
|
Key Achievements
- Successful national rollout on 2 November 2023 — the first of its kind for a Belgian debt-settlement register.
- Operational readiness validated across all regions, user roles, and legal frameworks.
- Post-launch hypercare delivered, with Adilea coordinating stakeholders.
- Governance maturity improved, transitioning from project mode to structured operational model.
- Stakeholder satisfaction restored, with constructive collaboration between Ministry, bar associations, and IT vendor.
Platform in numbers (2024 snapshot)
| Indicator | Value |
|---|---|
|
User |
3,000+ mediators, clerks, and institutional creditors |
|
Tickets handled during hypercare |
≈ 1,000/month (stabilised since Aug 2024)
|
|
Change requests logged |
846 total; 219 implemented by end-2024
|
|
Service availability |
>99.9% uptime |
What we delivered
Governance and oversight : Adilea established a clear chain of accountability between the developer, institutional stakeholders, and support operators. We introduced weekly operational reviews, QA checkpoints, and a release-acceptance process that turned chaotic development cycles into structured, auditable ones.
Launch preparation : We coordinated the go-live readiness plan, covering user communication, cut-over procedures, and contingency protocols. Adilea ensured that all parties — from mediators to IT support — were aligned on D-day operations.
Hypercare leadership : In the weeks following launch, Adilea managed the hypercare phase: triaging incidents, ensuring critical issues were resolved rapidly, and communicating transparently with all parties. Within three months, ticket volume stabilised and user satisfaction rose sharply.
Transition to normal operations : Once stability was reached, Adilea oversaw the transition from project to steady-state governance, establishing a release calendar, KPIs, and post-launch improvement backlog.
Results
- Platform fully operational in all Belgian jurisdictions.
- Early issues resolved through structured triage and rapid response.
- Institutional governance strengthened and transparent.
- End-user adoption successful — high engagement among mediators and courts.
- A sustainable framework now in place for future evolutions.
What makes it special
JustRestart wasn’t merely a digital launch — it was a national operational change in the justice system, executed without interruption of service. Its success depended not just on code, but on coordination, communication, and confidence.
Adilea’s hands-on programme leadership made the difference between a technical rollout and a truly operational platform trusted by users from day one.
Technologies and compliance
- Architecture: modular web platform with public and secured professional portals
- Hosting: EU-resident (Belgium), ISO 27001-certified environment
- Security: encrypted data transfers, access control, intrusion detection, continuous monitoring
- Privacy: GDPR and eIDAS compliance
- Integration: API exchanges with Justice systems and creditor databases
Lessons learned
- Launching at national scale requires as much preparation in process as in technology.
- Hypercare is not optional — it’s the bridge between project success and real adoption.
- A clear, empowered governance structure keeps projects agile yet accountable.
- Oversight by an independent, experienced actor brings confidence to all stakeholders.